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Beyond email – engage with customers in context

June 20, 2018 | Liam Maxwell

To have meaningful and positive customer experiences, subscription businesses must evolve their customer communications strategies beyond email to support the channels their customers prefer, and to bring interactive context to the dialog.

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Vindicia earns Card Not Present Judges Choice Award for “Best Subscription / Recurring Billing Solution”

May 29, 2018 | Kevin Cancilla

We are pleased to be recognized by the Card Not Present (CNP) Awards, earning the Judges Choice for “Best Subscription/Recurring Billing Solution” for our CashBox and Select solutions.

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GDPR: it’s all just part of how we do what we do

May 24, 2018 | Doug Smith

GDPR is about to become the law of the land in the EU. At Vindicia, we’ve designed our platform and policies to help our merchants meet their regulatory obligations efficiently and with minimal burden on their business models.

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Nonprofits attract more donations through messaging. Subscription businesses can do the same.

One tip for preventing churn: Make your customers feel like members

April 3, 2018 | Kevin Cancilla

Nonprofits use language that makes their donors feel integral to operations. Subscription businesses can do the same.

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A poor cancellation process increases the risk of chargebacks.

Why your subscription business must make canceling easy

March 8, 2018 | Kevin Cancilla

A difficult cancellation experience harms businesses more than it helps them.

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The onboarding process is a critical retention tool.

4 key tips for improving the onboarding experience to prevent early churn

February 26, 2018 | Kevin Cancilla

Subscription businesses must communicate their product’s value and provide clear usage instructions during the onboarding process.

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Modern consumers have shown an increasing attraction to OTT virtual payTV providers.

vMVPDs pick up millions of customers as pay-TV providers lose 1,300,000

January 2, 2018 | Kevin Cancilla

The fortunes of legacy payTV providers are trending down as those of virtual OTT players have exploded upward.

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Disney and MGM are launching targeted subscription platforms.

One thing to consider when targeting niche streaming audiences

December 18, 2017 | Kevin Cancilla

Inspired by Disney, many entertainment companies may decide to create their own subscription-based streaming platforms.

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A record-breaking number of viewers will likely stream the winter games next year.

Innovations are shaping the way consumers view major sporting events

December 11, 2017 | Kevin Cancilla

TV stations, telecoms and service providers are creating new ways for consumers to watch live sports.

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Vindicia is pleased to announce our integration with Apple Pay.

Why every subscription business should accept Apple Pay

December 5, 2017 | Robert Garcia

Apple Pay usage is growing, and subscription businesses will be left behind if they don’t integrate this payment method soon.

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