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Many Americans read news online, but passive churn is a problem for publishers and subscription business models.

Why newspapers and online publishers need to address passive churn

October 30, 2018 | Kevin Cancilla

Online publishers need to be aware of best practices in combating passive churn.

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Super users are the customers who engage not just with your product but your business as a whole.

How to align products to the needs of your super users

August 22, 2018 | Kevin Cancilla

Your super users are more than fans of your subscription business. Creating products tailored to their needs can help you improve all of your clients’ satisfaction.

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Subscription-based businesses need to comply with the increasing amount of international and state regulations.

Subscription businesses need to understand California’s Auto Renewal Law and GDPR

June 7, 2018 | Kevin Cancilla

What do subscription services need to know about California’s Auto-Renewal Law and GDPR?

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Interaction design can make the payment process that much easier for customers.

Incorporating voice and 3-D to create a subscription billing user interface design that minimizes churn

May 17, 2018 | Kevin Cancilla

Voice, VR and AR are the future of user interface design. Subscription businesses should consider how to incorporate these elements into their products and platforms.

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Publishers have seen a surge of paying online readers.

Huge rise in willingness of Americans to pay for online news

May 7, 2018 | Kevin Cancilla

Americans are more willing than ever to pay for online news.

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This year's Mobile World Congress, held in Barcelona, Spain, ran from February 26 to March 1.

What’s new from Mobile World Congress 2018

May 2, 2018 | Kevin Cancilla

The most interesting part of this year’s Mobile World Congress was the promise of 5G internet speeds.

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Subscription business models are growing in the video game industry.

Game over: Digital subscriptions are the future for video games as physical disc sales fade

April 25, 2018 | Kevin Cancilla

Video game subscriptions are the becoming the new normal.

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Nonprofits attract more donations through messaging. Subscription businesses can do the same.

One tip for preventing churn: Make your customers feel like members

April 3, 2018 | Kevin Cancilla

Nonprofits use language that makes their donors feel integral to operations. Subscription businesses can do the same.

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The new revenue recognition guidelines – remember the Y2K bug?

February 12, 2018 | Michael Isaacs

Prophets of doom envisioned catastrophic Y2K scenarios ranging from a banking collapse to nuclear reactors going haywire. Is the same true for the new FASB/IASB revenue recognition accounting standards?

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New revenue recognition standards and the prophets of doom

January 17, 2018 | Michael Isaacs

The prophets of doom are enjoying a payday with the new FASB and IASB revenue recognition standards. However, a new white paper argues that the regulations will not necessarily force all companies to undergo dramatic change.

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