Subscription Billing Blog

Excellent customer service is proactive and accepts feedback.

Adapting customer service to the subscription billing landscape

July 20, 2017 | Kevin Cancilla

Subscription services shouldn’t overlook the importance of excellent customer service. The right strategy re-engages subscribers, prevents churn and can even lead to better product solutions.

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Revving up for the new revenue recognition guidelines

June 28, 2017 | Michael Isaacs

New accounting guidelines set by the FASB and IASB will change the way subscription businesses recognize revenue. Implementing the new guidelines will require changes in accounting processes, policies and systems.

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Big data and AI help companies better predict customer preferences.

Minimizing churn by anticipating customer preferences

May 10, 2017 | Kevin Cancilla

Subscription businesses should focus heavily on collecting and analyzing data from both current and potential customers to design better products.

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The 3 biggest takeaways from Google’s subscription billing shift

April 13, 2017 | Kevin Cancilla

Businesses can learn three lessons from the way Google implemented a simple shift in subscription payments.

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Subscription-based app revenue skyrockets in 2016, indicating promise

March 21, 2017 | Robert Garcia

The App Store saw great sales in 2016, indicating a bright future for the subscription app market.

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Daddy, for my 16th birthday present, I want a car subscription

March 9, 2017 | Michael Isaacs

Fleet management companies will need flexible billing models as they move toward subscription and automation services.

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Three reasons to focus on involuntary churn

February 7, 2017 | Vindicia Team Blogs

Businesses using subscription billing should focus on minimising involuntary churn to preserve profits and a seamless customer experience.

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Questions to ask after every customer cancellation

January 30, 2017 | Kevin Cancilla

The moment a customer cancels is a great time to assess how you engage customers and avoid negative marketing.

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Will your business benefit from subscription billing? Questions to ask, data to look for

January 25, 2017 | Kevin Cancilla

Subscriptions are taking over the world of business-to-business and business-to-consumer commerce, but is your company ready for them?

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Subscription billing is the new normal

January 21, 2017 | Kevin Cancilla

Subscriptions are now normal in the minds of consumers, and this billing method can be applied to almost any product or market.

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