Businesses using subscription billing should focus on minimising involuntary churn to preserve profits and a seamless customer experience.
The formula to determine your customer retention rate is simple, but understanding the factors that affect it requires research into your current clients and surrounding market.
Sum up your product in a way that answers customers’ questions and encourages retention.
Companies were more attuned to customer retention in 2015 than in 2014.
Customer retention is crucial for any business, but it requires a more nuanced strategy for businesses that use subscription billing.
Customer retention greatly improves profits, so it’s important to spend time to focus on keeping the customers you have.
Acquiring new customers is costly. That’s why keeping the customers you already…
An article earlier this week outlined the “7 P’s of Customer Retention”,…