Subscription Billing Blog

Three reasons to focus on involuntary churn

February 7, 2017 | Mark Bishop

Businesses using subscription billing should focus on minimising involuntary churn to preserve profits and a seamless customer experience.

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Accurately gauging your customer retention rate

January 26, 2017 | Kevin Cancilla

The formula to determine your customer retention rate is simple, but understanding the factors that affect it requires research into your current clients and surrounding market.

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Defining your product in a customer-centric manner

January 18, 2017 | Kevin Cancilla

Sum up your product in a way that answers customers’ questions and encourages retention.

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3 tips for using a subscription billing model to increase customer retention

April 22, 2016 | Vindicia Team Blogs

Companies were more attuned to customer retention in 2015 than in 2014.

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Tips for improving customer retention for your subscription business

December 21, 2015 | Vindicia Team Blogs

Customer retention is crucial for any business, but it requires a more nuanced strategy for businesses that use subscription billing.

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5 steps to improve customer retention

August 4, 2015 | Vindicia Team Blogs

Customer retention greatly improves profits, so it’s important to spend time to focus on keeping the customers you have.

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What is the IMPACT of Customer Retention [Infographic]

October 2, 2012 | Vindicia Team Blogs

Acquiring new customers is costly. That’s why keeping the customers you already…

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Voluntary and Involuntary Churn: The Science of Customer Retention

September 12, 2012 | Vindicia Team Blogs

An article earlier this week outlined the “7 P’s of Customer Retention”,…

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The Three C’s for Long-term Subscriber Retention

September 11, 2012 | Vindicia Team Blogs

At Vindicia, we’re pretty passionate about helping digital businesses increase customer retention.…

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