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Doug Smith

Doug has over 20 years of experience in technology development and professional services in enterprise software and telecommunications. His primary areas of focus are professional services practice development and enterprise-scale integration strategy. Prior to joining Vindicia, Doug was responsible for technology assessment and product portfolio strategy for Openwave Systems. Before Openwave, Doug was a regional CTO for Portal Software. Previously Doug worked in Accenture's telecommunications practice, delivering billing and customer care platforms for major clients. Doug has a Bachelor of Science degree in Computer Science from Purdue University.

  • Job Title

    Senior Vice President, Customer Success

Doug Smith

Blogs by the author

GDPR: it’s all just part of how we do what we do

May 24, 2018 | Doug Smith

GDPR is about to become the law of the land in the EU. At Vindicia, we’ve designed our platform and policies to help our merchants meet their regulatory obligations efficiently and with minimal burden on their business models.

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First Things First: Our Clients

September 19, 2016 | Doug Smith

Wednesday was a pretty big day at Vindicia. If you didn’t see the news, we announced that we’ve been acquired by Amdocs.

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Clear Illustration of Costco-Amex Impact on Subscription Renewals

Clear Illustration of Costco-Amex Impact on Subscription Renewals

August 29, 2016 | Doug Smith

Over the past two months, we’ve fielded a lot of questions about…

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What’s the impact of Costco switching out 80+ million Amex credit cards on subscription retention rates?

July 19, 2016 | Doug Smith

As of June 27th, Costco no longer accepts American Express. The change…

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19-digit Visas and “2-digit” MasterCards

March 1, 2016 | Doug Smith

There are a couple of changes coming in the credit card space…

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“Location” in the OTT Market

December 2, 2015 | Doug Smith

In real estate, they say, three things matter: location, location, and location.…

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Fix It Like You Own It

November 20, 2015 | Doug Smith

When you run a SaaS solution, it’s a true long-term partnership. In…

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NBA Season Tip-Off – 21.9M Fans – That’s Scale

October 29, 2015 | Doug Smith

I remember my first NBA game. No, I’m not talking about the…

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Building an OTT Platform: No Single Solution Fits Everyone

March 25, 2015 | Doug Smith

The OTT revolution is taking off at lightening speed. Content owners like…

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