Posts Tagged ‘subscriptions’

The Vindicia Holiday Twitter Program: Plaxo

Tuesday, December 13th, 2011

Managing contacts and virtual address books can be a huge burden.  And, given how much people move in their careers, keeping your address book up to date is a huge challenge.  Our client, Plaxo, has a great service that will help you deal with the explosion of people you want to keep in touch with: Plaxo Personal Assistant.  For this week’s holiday promotion, Plaxo is offering four FREE subscriptions to this service.

Similar to yesterday’s promotion with TuneUp Media, all you have to do is send us your email address to info (at) vindicia (dot) com.  We’ll take care of the rest!

The Vindicia Holiday Twitter Program: YouSendIt

Thursday, December 8th, 2011

On to our third client promotion of this Holiday Season and one, frankly, we could all use with the explosion of digital content and files.  YouSendIt is a market leader for individuals and businesses who are looking for a cloud collaboration service that allows you to send, share and sign documents online.

YouSendIt is offering TWO FREE subscriptions for one year to its Pro Plus Plan, a $150 annual value.  All you have to do is send an email to info (at) vindicia (dot) com and you’ll be entered into the drawing for this great giveaway.

Tomorrow’s promotion will enable you to quench your thirst in time for another weekend of Holiday shopping.  We look forward to sharing it with you.

What Does “Build Online Revenue” Mean Exactly?

Wednesday, October 26th, 2011

For a few years, Vindicia’s tagline has been sitting a quiet sentry duty. People read it, but it seems to me to be something they absorb without thinking – like those photos with surprise objects in them that everyone looks past. I wanted to stop a moment, take a step back, and explain what Build Online Revenue really means.

First, there is a very tactical answer to that question. Vindicia, since inception and even before we launched CashBox in 2008, was about creating a platform to enable digital merchants to increase their revenues. CashBox extends customer lives while bringing tools and efficiency to our client’s marketing team tasked with expanding the paying freemium or subscriber base.  We do this with our SaaS solution in conjunction with industry best practices.

At my previous company, I personally experienced how hard it was to manage through channel conflict, as physical became digital, while simultaneously dealing with piracy. Delivering software services that delight and allowing business teams to experiment is an essential part of what Vindicia brings to life. We continue to build on the ability to leverage data, both a client’s and our entire network of 120 million accounts and 80 million unique credit cards, to help clients explore the non intuitive world that involves marketing digital services directly to end users.

But there is something larger that Build Online Revenue means. It is an attempt to capture a conviction. I cut my teeth in a world surrounded by pundits exclaiming, “everything is going to be free, man!” Even the wizened opined that the only way to build successful internet businesses were to capture as many users as fast as you possibly could, getting paid be damned.

I don’t believe that. I believe that the advertising model has its place, but it isn’t the way the great intellectual works of human history get created. The services that will be critical to us, that will move us, that will inspire us and allow us to create – they’re going to cost money because they are worth every penny – even more than their public price. Vindicia wants to be the mechanism through which the next wave of digital creation creates wealth.

Vindicia wants to help the entire world Build Online Revenue.

Data, Insights, and Best Practices

Wednesday, April 6th, 2011

The volume of data that now flows through CashBox (over $2bn worth last year) allows the marketers at our client companies to truly understand what’s happening in their business and compare it to the broader universe of the digital merchants that we service.  I’ve discussed in the past how SaaS Billing is really a Marketing asset, not just an operational necessity.  We’ve also been extremely vocal about the need for our clients to focus on long-term customer lives, whether this be for a subscription-style service or for a microtransaction service that uses a virtual currency.

Here is an example from an existing client that illustrates the importance of data. The chart below represents a cohort analysis of the subscribers to their 1-month plan. What it shows is that the average lifetime for subscribers to the monthly plan is about eight months or so. This client, however, does not offer an annual price plan and asked us whether we thought it would make sense. Based on this data, we said that if they offered a plan that generated more revenue than their average monthly lifetime value and that was at a discount to the annual value of their 1-month plan then, yes, it would make sense to do so assuming it fit with their business goals.  To put this into concrete terms, if their monthly plan was $10/mo, they could offer an annual plan anywhere from $81 to $119 and have it still make economic and subscriber sense.

We learn a lot about consumer behavior through our clients and the relative importance of changes to product and pricing mix on subscriber acquisition and retention, and look forward to sharing more of these insights on this blog in the future.

Observations From London

Wednesday, March 30th, 2011

Last week Gene and I participated in the Guardian Changing Media Summit that provided for a number of stimulating conversations.  I wanted to share what I learned during the course of the event and provide my own personal opinion on some of these issues as they apply to the world of digital content and services.

  • The continued growth of “linear” broadcast TV in the UK.  Apparently residents in the UK are watching more regular TV than ever before.  This is in stark contrast to the US where the growth of DVRs and services like Boxee are leading to time-shifting of traditional TV viewing as well as the phenomenon of cord-cutting.  Are the UK and the US fundamentally different in this regard, or do we expect the two regions to more closely align over time?  I suspect things will change once Netflix enters the UK market — not just because of the added competition to companies like LOVEFiLM — but because it may stimulate the shift from traditional TV viewing as broadband continues to take hold in the region.
  • The use of the word “paywall” in every speech and constant discussion of the NYTimes model.  Frankly, I dislike the word paywall.  It implies creating a rigid barrier between provider and consumer at a time when the media industry is desperately seeking ways to strengthen and lengthen customer relationships.  Rather than describing it as a wall of any type, companies should focus far more on the value of the service (that includes the content) to the consumer for which he or she is willing to pay some type of subscription fee.
  • The recognition that charging for regular news and content has as high a probability of success as I do of succeeding Queen Elizabeth.  While most commentary focused on the need to provide unique content, there were few discussions on the need for media companies to recast their value in terms of a service that highlights the reason for their existence, whether that service is in the realm of entertainment, education or something else.
  • Importantly, a week of seeing the sun after non-stop rain in the Bay Area.